I am a senior housing professional with more than 30 years’ experience across social housing and financial services. I provide open and honest service and support for organisations, combining strategic leadership with hands-on expertise.

I have worked within tenancy management and sustainment, rents and service charges, arrears recovery, lettings, complaints, enforcement and dealing with complicated resident cases. I understand how services must work together to balance regulation, financial sustainability, operational performance, and a positive resident experience.

I can help build managers, team leaders and frontline colleagues through cultural change and day to day operation, while reviewing services, strengthening governance and compliance, and improving policies, processes, and performance frameworks.

My approach is supportive, straightforward, and resident-focused: understand the challenge, listen to people, build team capability, and implement practical solutions that deliver sustainable results.

How I can help

·         Operational Services – Collaborating with managers and teams to effectively deliver resident focused services.

·         Rent, service charges and arrears – supporting collection activity, attending court hearings for rent arrears, and attending First-tier Tribunal (FTT) hearings for service charge matters.

·         Service reviews, transformation, and compliance – Review current systems and procedures to make sure they are compliant and embedded within services.

·         Leadership, coaching and mentoring – Helping staff understand their own potential and work towards individual and organisations aims and objectives.