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Strengthen your team’s confidence, communication skills and professionalism when supporting customers across all housing services. This training focuses on delivering consistently outstanding service — even in challenging situations — while building trust, improving satisfaction and supporting positive outcomes for tenants and leaseholders.
Foundations of Outstanding Customer Service
Clear, Confident & Professional Communication
Handling Difficult Conversations
Delivering Consistent Service Across Channels
Service Recovery & Turning Situations Around
Working with Vulnerable Customers
Customer‑Centred Problem Solving
Embedding a Culture of Excellence
Strengthen your team’s confidence, communication skills and professionalism when supporting customers across all housing services. This training focuses on delivering consistently outstanding service — even in challenging situations — while building trust, improving satisfaction and supporting positive outcomes for tenants and leaseholders.
Foundations of Outstanding Customer Service
Clear, Confident & Professional Communication
Handling Difficult Conversations
Delivering Consistent Service Across Channels
Service Recovery & Turning Situations Around
Working with Vulnerable Customers
Customer‑Centred Problem Solving
Embedding a Culture of Excellence